Privacy Policy

Really Giving is strongly committed to protecting your privacy and handling your personal data transparently and securely.

This policy explains how we collect, use and protect your information in accordance with the UK General Data Protection Regulation, UK GDPR, and the Data Protection Act 2018.

Who We Are

Really Giving operates this website and related services. We are the data controller for the personal information we collect through this site.

If you have any questions about this policy or how we handle your data, you can contact us using the details provided on our website.

Information We Collect

We may collect and process the following information:

• Information you provide when submitting feedback or completing contact forms
• Information provided when making a donation or interacting with our services
• Technical data about your visit to our website, including cookies and analytics data

We only collect information that is necessary for the purposes outlined below.

How We Use Your Information

We use your information to:

• Respond to enquiries or feedback you submit
• Process donations and related transactions
• Improve our website and services
• Maintain security and prevent fraud
• Comply with legal and regulatory obligations

We will only process your personal data where we have a lawful basis to do so. This may include:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests, provided these do not override your rights

Marketing & Communications

We will NEVER sell, rent, trade or share your personal information with third parties for their own marketing or commercial purposes.

When you voluntarily submit your contact information to Really Giving, including through donation forms, account registration, enquiries or project engagement, we consider this to constitute your consent for us to contact you in relation to charity projects, fundraising campaigns, platform updates and initiatives connected to our services.

These communications may include:

• Updates about charities or projects you have supported
• Information about new fundraising campaigns
• Impact reports and transparency updates
• Platform improvements and new features

We will only contact you where we believe the communication is relevant to your interaction with Really Giving and consistent with the purpose for which you provided your details.

You may withdraw your consent or opt out of receiving non essential communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Please note that essential service communications, such as donation confirmations, receipts, account notices or important operational updates, may still be sent where necessary to fulfil our contractual or legal obligations.

Data Sharing

We do not sell or trade your personal information.

Your data may be shared with trusted third party service providers where necessary to operate our website and services, including:

• Website hosting providers
• Payment processors
• Analytics providers

All third parties are required to process your data securely and in accordance with UK data protection law.

Data Security

This website is hosted on secure third party servers. We take appropriate technical and organisational measures to protect your information from unauthorised access, loss or misuse.

Cookies and Site Usage Tracking

To make this site work properly, small data files known as cookies are placed on your device.

Cookies help us:

• Remember settings so you do not have to re enter them
• Improve performance and usability
• Understand how visitors use the website

We use analytics tools, including Google Analytics, to collect anonymised information about how users interact with our website. This includes pages visited, time spent on site and navigation behaviour. We do not use this information to identify individuals.

You can control or delete cookies through your browser settings.

For more information about cookies and how to manage them, you can visit www.aboutcookies.org.

How Long We Keep Your Data

We only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data where appropriate
• Object to or restrict certain processing
• Request data portability
• Withdraw consent where processing is based on consent

If you wish to exercise any of these rights, please contact us.

You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled improperly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.